How long do I have to wait to receive a reply to my email? Jessica 08 November 2022 10:04 Updated We aim to reply to every query within 72 hours. Related articles I can't place an order, can you help? Do you have a physical store? I placed my order with Amazon, will you help me? I've received a faulty item, what should I do? Will you collect my item? Comments 0 comments Please sign in to leave a comment.