Customer Care
- How long do I have to wait to receive a reply to my email?
- I can't place an order, can you help?
- I placed my order with Amazon, will you help me?
- I placed my order with eBay, will you help me?
- How can I unsubscribe?
- Do you have a physical store?
Order
Delivery
- What delivery options do you have?
- What courier do you use?
- Do you deliver on Saturday?
- How will my order be packaged?
- Is the packaging recyclable?
- Can I change my delivery details after placing my order?
Warranty
- Register your warranty HERE
- Does my product come with a warranty?
- What does this limited warranty not cover?
- I bought my product second hand, does it include the warranty?
- I bought my product refurbished, does it include the warranty?
- How can I claim on my warranty?
Returns and Refunds
- I've changed my mind, I'd like to return my order
- Can I return my order to the warehouse myself?
- Do you offer exchanges?
- When will I receive my refund?
- My card has expired, will I get my refund?
- Can you refund me to a different payment method?
Payment
- What methods of payment do you accept?
- Can I pay with Klarna?
- Can I use an international card?
- Is your website secure?
- My promotional code isn't working
- I have a promotional code, when do I enter this?