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If you receive the wrong item, please contact our Customer Care Team immediately. We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect item.<span data-sheets-userformat="{&quot;2&quot;:513,&quot;3&quot;:{&quot;1&quot;:0},&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Whilst we do everything we can to protect your order in transit, on occasion some orders may arrive in imperfect condition. If this has happened, please email our customer care team with the below information:\n- Pictures/Video of the issue\n- Your order number\n-The batch code, which can be located on the silver sticker of your order\n- A description of the issue, as much detail as possible is always helpful!&quot;}" id="isPasted" style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please submit a request through our <a href="https://cosihome.com/pages/contact" rel="noopener noreferrer" style="box-sizing: border-box; background-color: transparent; color: rgb(255, 192, 0); text-decoration: none;" target="_blank">Contact Form</a>.

If you receive the wrong item, please contact our Customer Care Team immediately. We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect item. Please submit a request through our Contact Form.

What do I do if I receive the wrong item in my order?

🚚 SHIPPING & DELIVERY

What delivery options do you have?

How long does delivery take?

Can I change my delivery details after placing my order?

My order status indicates 'delivered,' but I have not received it

I am missing items from my order

Do you deliver to British Overseas Territories, such as Gibraltar or the Falkland Islands?

I need a VAT invoice

My order has arrived damaged

My order status indicates 'delivered,' but I have not received it.

I want to amend/cancel my order

🛒 ORDER MANAGEMENT

I've changed my mind, I'd like to return my order

Can I return my order in person?

Do you offer exchanges?

I've sent back my return, but haven’t received my refund

My card has expired, will I get my refund?

How do I get a refund?

🔁 RETURNS & REFUNDS

What methods of payment do you accept?

Can I pay with Klarna?

How do I apply promo/discount codes?

My promotional code isn't working

My card has expired, will I receive my refund?

💳 PAYMENTS

Does my product come with a warranty?

What does this limited warranty not cover?

I bought my product second hand, does it include the warranty?

I bought my product refurbished, does it include the warranty?

Register your warranty HERE

🔐 WARRANTY INFORMATION

The item I'd like to order is out of stock

Where can I find the product wattage?

How do I clean my Mattress Protector?

Are Mattress Protectors the same as Mattress Toppers?

What are the Mattress Protectors made of?

Mattress Protector

Does my Air Bed come with a storage bag?

Is it possible to inflate the Air Bed with a pump for use in camping without an electrical outlet?

What are our Air Beds made of?

Air Beds

How do I store my Heated Throw

What is the difference between a Heated Throw and an Electric Blanket?

Does my Heated Throw have overheat protection?

Can someone with a pacemaker use a Heated Throw?

Are the Heated Throws machine washable?

How long will it take for the Heated Throw to heat up?

Electric Heated Throws

How do I set up my Electric Blanket?

Is my Electric Blanket machine washable?

What temperature setting should I choose, if I would like to use my Electric Blanket all night?

How can my Electric Blanket be secured to the bed?

Are Electric Blankets safe for small children?

Does my Electric Blanket offer overheat protection?

Can my Electric Blanket be used on a sofa?

Electric Blankets

Does my Electric Heated Pad have a timer?

Can I put my Electric Heated Pad in the washing machine?

Does my Electric Heated Pad have overheat protection?

Are Electric Heated Pads safe for children?

Electric Heated Pads

What humidity % should my room have?

How can I test the humidity in my room?

Will my Dehumidifier automatically defrost if the compressor becomes too cold?

What is a compressor Dehumidifier?

Dehumidifiers

Is my Weighted Blanket machine washable?

How does a Weighted Blanket work?

Are Weighted Blankets safe for small children?

Can I sleep with a Weighted Blanket if I have a pre-existing medical condition?

Weighted Blankets

How many letters, emojis, and symbols come in a pack?

How many letters/emojis/symbols will fit on one line?

What power supply does the Light Box come with?

How long is the USB power cable?

Cinematic Light Boxes

What is a Cooling Blanket?

Is my Cooling Blanket machine washable?

Cooling Blankets

What should I do prior to using my memory foam pillows for the first time?

What material is the Pillow Case made of?

What is the Pillow filled with?

How do I adjust the Pillow height?

Can I put the Pillow in the washing machine?

Does the Pillow come with a storage bag?

Luxury Memory Foam Pillows

📋 PRODUCT INFORMATION

Where can I locate the Batch Code Number on my product?

The Repair Kit for my Air Bed is missing

My Air Bed is smaller than stated

My Air Bed has developed a bulge, is this normal?

How can I find out if there's a hole in my Air Bed?

Why has my Air Bed deflated overnight?

The number 50 appears on the display, what does this mean?

Why is my Heated Throw heating unevenly?

My Heated Throw stopped working

The controller is warm to the touch. Is this normal?

The indicator light from the controller is on, but my Heated Throw is not warming up

What do I do if I receive the wrong item in my order?Updated 3 months ago