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Cosi Home

What delivery options do you have?

How long does delivery take?

Can I change my delivery details after placing my order?

My order status indicates 'delivered,' but I have not received it

I am missing items from my order

Do you deliver to British Overseas Territories, such as Gibraltar or the Falkland Islands?

What do I do if I receive the wrong item in my order?

🚚 SHIPPING & DELIVERY

I need a VAT invoice

My order has arrived damaged

My order status indicates 'delivered,' but I have not received it.

I want to amend/cancel my order

🛒 ORDER MANAGEMENT

I've changed my mind, I'd like to return my order

Can I return my order in person?

Do you offer exchanges?

I've sent back my return, but haven’t received my refund

My card has expired, will I get my refund?

How do I get a refund?

🔁 RETURNS & REFUNDS

What methods of payment do you accept?

Can I pay with Klarna?

How do I apply promo/discount codes?

My promotional code isn't working

My card has expired, will I receive my refund?

💳 PAYMENTS

Does my product come with a warranty?

What does this limited warranty not cover?

I bought my product second hand, does it include the warranty?

I bought my product refurbished, does it include the warranty?

Register your warranty HERE

🔐 WARRANTY INFORMATION

The item I'd like to order is out of stock

Where can I find the product wattage?

How do I clean my Mattress Protector?

Are Mattress Protectors the same as Mattress Toppers?

What are the Mattress Protectors made of?

Mattress Protector

Does my Air Bed come with a storage bag?

Is it possible to inflate the Air Bed with a pump for use in camping without an electrical outlet?

What are our Air Beds made of?

Air Beds

How do I store my Heated Throw

What is the difference between a Heated Throw and an Electric Blanket?

Does my Heated Throw have overheat protection?

Can someone with a pacemaker use a Heated Throw?

Are the Heated Throws machine washable?

How long will it take for the Heated Throw to heat up?

Electric Heated Throws

How do I set up my Electric Blanket?

Is my Electric Blanket machine washable?

What temperature setting should I choose, if I would like to use my Electric Blanket all night?

How can my Electric Blanket be secured to the bed?

Are Electric Blankets safe for small children?

Does my Electric Blanket offer overheat protection?

Can my Electric Blanket be used on a sofa?

Electric Blankets

Does my Electric Heated Pad have a timer?

Can I put my Electric Heated Pad in the washing machine?

Does my Electric Heated Pad have overheat protection?

Are Electric Heated Pads safe for children?

Electric Heated Pads

What humidity % should my room have?

How can I test the humidity in my room?

Will my Dehumidifier automatically defrost if the compressor becomes too cold?

What is a compressor Dehumidifier?

Dehumidifiers

Is my Weighted Blanket machine washable?

How does a Weighted Blanket work?

Are Weighted Blankets safe for small children?

Can I sleep with a Weighted Blanket if I have a pre-existing medical condition?

Weighted Blankets

How many letters, emojis, and symbols come in a pack?

How many letters/emojis/symbols will fit on one line?

What power supply does the Light Box come with?

How long is the USB power cable?

Cinematic Light Boxes

What is a Cooling Blanket?

Is my Cooling Blanket machine washable?

Cooling Blankets

What should I do prior to using my memory foam pillows for the first time?

What material is the Pillow Case made of?

What is the Pillow filled with?

How do I adjust the Pillow height?

Can I put the Pillow in the washing machine?

Does the Pillow come with a storage bag?

Luxury Memory Foam Pillows

📋 PRODUCT INFORMATION

Where can I locate the Batch Code Number on my product?

The Repair Kit for my Air Bed is missing

My Air Bed is smaller than stated

My Air Bed has developed a bulge, is this normal?

How can I find out if there's a hole in my Air Bed?

Why has my Air Bed deflated overnight?

The number 50 appears on the display, what does this mean?

Why is my Heated Throw heating unevenly?

My Heated Throw stopped working

The controller is warm to the touch. Is this normal?

The indicator light from the controller is on, but my Heated Throw is not warming up

What does Error Code 'C' mean?

What do Error Code 'E' and 'E3' mean?

What does Error Code 'P' mean?

My Heated Throw got wet, what do I do?

Heated Throws

My Electric Blanket has stopped working

My Heated Pad has stopped working

Why is the continuous drainage not working?

My Dehumidifier is not turning on

Why are error codes E1 and E2 showing on the display?

Why is my Dehumidifier not collecting water?

Why does my new Memory Foam Pillow emit a faint chemical smell?

Memory Foam Pillows

My Light Box isn't turning on

🛠️ PRODUCT TROUBLESHOOTING

User Manual

Collaboration Requests

Get more information on our shipping & delivery processes

Do you need help with your order? See here for more information

Learn about our returns and refunds process

Get information on payment methods and promotional codes

Learn about our warranty policies and coverage

Get more information on our product offerings

Get your product up and running again with our troubleshooting articles.

You can find the latest version of the instruction manual on the product page. Please follow these steps:.

<p id="isPasted" style="border: 0px solid rgb(227, 227, 227); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; margin: 0px 0px 1.25em; color: rgb(13, 13, 13); font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You can find the latest version of the instruction manual on the&#xA0;<a href="https://cosihome.com/collections/all-products" rel="noopener noreferrer" target="_blank">product page</a>.<p style="border: 0px solid rgb(227, 227, 227); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; margin: 1.25em 0px; color: rgb(13, 13, 13); font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please follow these steps:<ol><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Select the product you&apos;d like to download the manual for.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Scroll down below the product images.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Look for the &quot;User Guide&quot; section.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Click on the provided link to review and download the instruction manual.</li></ol><img src="https://attachments.gorgias.help/0eMnwxKBgKK79bDN/hc/PG09N6gGJn64j5gK/2024041813-e0e47ac8-58a6-49ef-864b-c08dfb473749-6dcf546e-ec54-4b9b-a0b5-2282f0646015.png" style="width: 640px;" class="fr-fic fr-dib">

If you are interested in collaborating with our brand, we would love to hear from you!. Please click here to submit your request. Once you have submitted your request, our social media team will review the information provided. If your proposal align

If you are interested in collaborating with our brand, we would love to hear from you!&#xA0;Please click <a href="https://docs.google.com/forms/d/e/1FAIpQLSd2YDpQBtZnPsd7N4Gf38F8c1rjifTrN0twIG69ucswYbXs5A/viewform" rel="noopener noreferrer" target="_blank">here</a> to submit your request.&#xA0;Once you have submitted your request, our social media team will review the information provided. If your proposal aligns with our current needs and interests, someone from our team will get back to you.Our team carefully reviews all collaboration requests. If your proposal stands out and fits our brand&apos;s goals, we will reach out to discuss further details and potential next steps. Please note that due to the high volume of inquiries, we may not be able to respond to every request individually.Thank you for considering a collaboration with our brand. We look forward to potentially working together!

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