We accept the following payment methods in our website:

<p id="isPasted" style="box-sizing: border-box; color: rgb(47, 57, 65); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We accept the following payment methods in our website:<ul style="box-sizing: border-box; list-style: outside disc; margin: 20px 0px 20px 20px; padding: 0px 0px 0px 20px; color: rgb(47, 57, 65); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box;">Visa Electron</li><li style="box-sizing: border-box;">Visa</li><li style="box-sizing: border-box;">Mastercard</li><li style="box-sizing: border-box;">American Express</li><li style="box-sizing: border-box;">Discover &amp; Diners</li><li style="box-sizing: border-box;">China UnionPay</li><li style="box-sizing: border-box;">JCB</li><li style="box-sizing: border-box;">Cartes Bancaires</li><li style="box-sizing: border-box;">Interac Cards</li><li style="box-sizing: border-box;">Apple Pay</li><li style="box-sizing: border-box;">Google Pay</li><li style="box-sizing: border-box;">PayPal</li><li style="box-sizing: border-box;">Klarna (Pay Later &amp; Pay in 3)</li></ul>

What methods of payment do you accept?

Yes! We have partnered with Klarna so you can purchase items at a later date or in instalments, allowing you to enjoy our products sooner!. if you've not used Klarna previously, please click here for more information on how to set up an account. What

<p id="isPasted" style="font-size: 16px; caret-color: rgb(47, 57, 65); color: rgb(47, 57, 65); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; orphans: 2; widows: 2;">Yes! We have partnered with Klarna so you can purchase items at a later date or in instalments, allowing you to enjoy our products sooner!<p style="font-size: 16px; caret-color: rgb(47, 57, 65); color: rgb(47, 57, 65); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; orphans: 2; widows: 2;">if you&apos;ve not used Klarna previously, please <a href="https://app.klarna.com/login?market=GB&amp;utm_campaign=header-signup-link&amp;utm_medium=referral&amp;utm_source=klarna" rel="noopener noreferrer" target="_blank">click&#xA0;</a><a href="https://oneretailgroup.gorgias.com/app/settings/help-center/26974/%3Ca%20data-fr-linked=" rel="noopener noreferrer" target="_blank">here</a> for more information on how to set up an account.<p style="font-size: 16px; caret-color: rgb(47, 57, 65); color: rgb(47, 57, 65); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; orphans: 2; widows: 2;">What methods does Klarna use?<p style="font-size: 16px; caret-color: rgb(47, 57, 65); color: rgb(47, 57, 65); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; orphans: 2; widows: 2;">Pay Later with Klarna This option gives you up to 30 days to pay once your order has been shipped. No fees when you pay on time.<p style="font-size: 16px; caret-color: rgb(47, 57, 65); color: rgb(47, 57, 65); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; orphans: 2; widows: 2;">Pay Later in 3 with Klarna<p style="font-size: 16px; caret-color: rgb(47, 57, 65); color: rgb(47, 57, 65); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; orphans: 2; widows: 2;">Shop now and pay for your new stuff in 3, free and easy instalments, taken monthly. We suggest that you spend responsibly.<p style="font-size: 16px; caret-color: rgb(47, 57, 65); color: rgb(47, 57, 65); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; orphans: 2; widows: 2;"> I&apos;ve returned my order and paid with Klarna, but I haven&apos;t received a refund Please contact our Customer Care Team, with your order number, to confirm whether your order has been refunded.<p style="font-size: 16px; caret-color: rgb(47, 57, 65); color: rgb(47, 57, 65); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; orphans: 2; widows: 2;"> What happens if I cancel or return my order?<p style="font-size: 16px; caret-color: rgb(47, 57, 65); color: rgb(47, 57, 65); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; orphans: 2; widows: 2;">Once Cosi Home has accepted your cancellation or return, Klarna will cancel any future scheduled payments and refund any amounts due. You&apos;ll see the return reflected in the Klarna app immediately.<p style="font-size: 16px; caret-color: rgb(47, 57, 65); color: rgb(47, 57, 65); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; orphans: 2; widows: 2;">&#xA0;<p style="font-size: 16px; caret-color: rgb(47, 57, 65); color: rgb(47, 57, 65); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; orphans: 2; widows: 2;">Is my payment information safe?<p style="font-size: 16px; caret-color: rgb(47, 57, 65); color: rgb(47, 57, 65); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; orphans: 2; widows: 2;">Rest assured, your payment information is securely processed by Klarna. Cosi Home does not receive or store any of your card details. All transactions are conducted via connections secured with the latest industry-standard security protocols.<p style="font-size: 16px; caret-color: rgb(47, 57, 65); color: rgb(47, 57, 65); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; orphans: 2; widows: 2;">Disclosure:&#xA0;<p style="margin-bottom: 0px; font-size: 16px; caret-color: rgb(47, 57, 65); color: rgb(47, 57, 65); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; orphans: 2; widows: 2;">Klarna&apos;s Pay in 3 / Pay in 30 days are unregulated credit agreement. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. <a href="%3Ca%20data-fr-linked=">https://www.klarna.com/uk/terms-and-conditions/</a>

Can I pay with Klarna?

To apply a promo or discount code, proceed to checkout and enter your code in the 'Discount Code' field. Click 'Apply' to see your new total before finalising your order.

To apply a promo or discount code, proceed to checkout and enter your code in the &apos;Discount Code&apos; field. Click &apos;Apply&apos; to see your new total before finalising your order.

How do I apply promo/discount codes?

Only valid promotional codes are accepted on our website. Please be aware, we do not post promotional codes on third party websites such as Groupon and Vouchercode. If the promotional code you received via email from us isn't working, please get in t

<div id="isPasted" style="box-sizing: border-box; display: flow-root;"><p style="font-size: 15px; color: rgb(47, 57, 65); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-variant-ligatures: normal; orphans: 2; widows: 2; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span data-sheets-userformat="{&quot;2&quot;:13057,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:10}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Only valid promotional codes are accepted on our website. Please be aware, we do not post promotional codes on third party websites such as Groupon and Vouchercode.\nIf the promotional code you received via email from us isn&apos;t working, please ask get in contact with our Customer Care Team via the live chat on our website. &quot;}">Only valid promotional codes are accepted on our website. Please be aware, we do not post promotional codes on third party websites such as Groupon and Vouchercode.<p style="margin-bottom: 0px; font-size: 15px; color: rgb(47, 57, 65); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-variant-ligatures: normal; orphans: 2; widows: 2; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span data-sheets-userformat="{&quot;2&quot;:13057,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:10}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Only valid promotional codes are accepted on our website. Please be aware, we do not post promotional codes on third party websites such as Groupon and Vouchercode.\nIf the promotional code you received via email from us isn&apos;t working, please ask get in contact with our Customer Care Team via the live chat on our website. &quot;}">If the promotional code you received via email from us isn&apos;t working, please get in touch with our&#xA0;<span data-sheets-userformat="{&quot;2&quot;:13057,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:10}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Only valid promotional codes are accepted on our website. Please be aware, we do not post promotional codes on third party websites such as Groupon and Vouchercode.\nIf the promotional code you received via email from us isn&apos;t working, please ask get in contact with our Customer Care Team via the live chat on our website. &quot;}"><a href="https://cosihome.com/pages/contact" rel="noopener noreferrer" target="_blank">Customer Care Team</a><span data-sheets-userformat="{&quot;2&quot;:13057,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:10}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Only valid promotional codes are accepted on our website. Please be aware, we do not post promotional codes on third party websites such as Groupon and Vouchercode.\nIf the promotional code you received via email from us isn&apos;t working, please ask get in contact with our Customer Care Team via the live chat on our website. &quot;}">.&#xA0;</div>

My promotional code isn't working

If your original card has expired between the time of purchase and the refund process, rest assured that your refund will still be processed without any issues, as there are no alterations to your bank account details. If you have also closed your ac

<p id="isPasted" style="border: 0px solid rgb(227, 227, 227); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; margin: 0px 0px 1.25em; color: rgb(13, 13, 13); font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If your original card has expired between the time of purchase and the refund process, rest assured that your refund will still be processed without any issues, as there are no alterations to your bank account details.<p style="border: 0px solid rgb(227, 227, 227); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; margin: 1.25em 0px; color: rgb(13, 13, 13); font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you have also closed your account, the&#xA0;original account holder will be able to trace the funds for you.<p style="border: 0px solid rgb(227, 227, 227); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; margin: 1.25em 0px 0px; color: rgb(13, 13, 13); font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">It&apos;s important to note that refunds can only be issued to the original payment method used for the purchase.

My card has expired, will I receive my refund?

Our Customer Care Team are committed to offering the highest level of care. Please complete our below form and we'll get back to you as soon as possible.

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Cosi Home

Get information on payment methods and promotional codes

💳 PAYMENTS

What delivery options do you have?

How long does delivery take?

Can I change my delivery details after placing my order?

My order status indicates 'delivered,' but I have not received it

I am missing items from my order

Do you deliver to British Overseas Territories, such as Gibraltar or the Falkland Islands?

What do I do if I receive the wrong item in my order?

🚚 SHIPPING & DELIVERY

I need a VAT invoice

My order has arrived damaged

My order status indicates 'delivered,' but I have not received it.

I want to amend/cancel my order

🛒 ORDER MANAGEMENT

I've changed my mind, I'd like to return my order

Can I return my order in person?

Do you offer exchanges?

I've sent back my return, but haven’t received my refund

My card has expired, will I get my refund?

How do I get a refund?

🔁 RETURNS & REFUNDS

Does my product come with a warranty?

What does this limited warranty not cover?

I bought my product second hand, does it include the warranty?

I bought my product refurbished, does it include the warranty?

Register your warranty HERE

🔐 WARRANTY INFORMATION

The item I'd like to order is out of stock

Where can I find the product wattage?

How do I clean my Mattress Protector?

Are Mattress Protectors the same as Mattress Toppers?

What are the Mattress Protectors made of?

Mattress Protector

Does my Air Bed come with a storage bag?

Is it possible to inflate the Air Bed with a pump for use in camping without an electrical outlet?

What are our Air Beds made of?

Air Beds

How do I store my Heated Throw

What is the difference between a Heated Throw and an Electric Blanket?

Does my Heated Throw have overheat protection?

Can someone with a pacemaker use a Heated Throw?

Are the Heated Throws machine washable?

How long will it take for the Heated Throw to heat up?

Electric Heated Throws

How do I set up my Electric Blanket?

Is my Electric Blanket machine washable?

What temperature setting should I choose, if I would like to use my Electric Blanket all night?

How can my Electric Blanket be secured to the bed?

Are Electric Blankets safe for small children?

Does my Electric Blanket offer overheat protection?

Can my Electric Blanket be used on a sofa?

Electric Blankets

Does my Electric Heated Pad have a timer?

Can I put my Electric Heated Pad in the washing machine?

Does my Electric Heated Pad have overheat protection?

Are Electric Heated Pads safe for children?

Electric Heated Pads

What humidity % should my room have?

How can I test the humidity in my room?

Will my Dehumidifier automatically defrost if the compressor becomes too cold?

What is a compressor Dehumidifier?

Dehumidifiers

Is my Weighted Blanket machine washable?

How does a Weighted Blanket work?

Are Weighted Blankets safe for small children?

Can I sleep with a Weighted Blanket if I have a pre-existing medical condition?

Weighted Blankets

How many letters, emojis, and symbols come in a pack?

How many letters/emojis/symbols will fit on one line?

What power supply does the Light Box come with?

How long is the USB power cable?

Cinematic Light Boxes

What is a Cooling Blanket?

Is my Cooling Blanket machine washable?

Cooling Blankets

What should I do prior to using my memory foam pillows for the first time?

What material is the Pillow Case made of?

What is the Pillow filled with?

How do I adjust the Pillow height?

Can I put the Pillow in the washing machine?

Does the Pillow come with a storage bag?

Luxury Memory Foam Pillows

📋 PRODUCT INFORMATION

Where can I locate the Batch Code Number on my product?

The Repair Kit for my Air Bed is missing

My Air Bed is smaller than stated

My Air Bed has developed a bulge, is this normal?

How can I find out if there's a hole in my Air Bed?

Why has my Air Bed deflated overnight?

The number 50 appears on the display, what does this mean?

Why is my Heated Throw heating unevenly?

My Heated Throw stopped working

The controller is warm to the touch. Is this normal?

The indicator light from the controller is on, but my Heated Throw is not warming up