My Heated Throw stopped workingUpdated 2 months ago

If your Heated Throw isn't warming up as expected, please follow the steps below to help get it working again:

Step-by-Step Checks

1. Ensure the controller is securely connected
   Make sure the controller is properly and firmly attached to the blanket.

2. Check the fuse
   Inspect the fuse inside the controller to ensure it is not loose or damaged.

3. Try a different wall socket
   Plug the Heated Throw into another socket to rule out any issues with the power source.

4. Disconnect and reconnect the controller
   Unplug the controller from both the blanket and the socket, then reconnect and try again.

5. Allow the blanket to fully cool down
   If the blanket has been used recently, let it cool completely before attempting to turn it back on.

⚠️ Important: The controller must be attached to the Heated Throw before connecting it to a power outlet. Plugging it in without the controller properly connected may result in malfunction.

Still Having Trouble?

If your Heated Throw is no longer within its warranty period and the troubleshooting steps above haven’t resolved the issue, you can purchase a compatible replacement controller using the appropriate link below:

Fleece / Fleece & Sherpa Heated Throws (Model HT-02 / HT-06)

• Purchased before November 2024:
  Buy replacement controller for pre-Nov 2024 models

• Purchased from November 2024 onwards:
  Buy replacement controller for post-Nov 2024 models

Faux Fur Heated Throw (Model HT-04)

• Buy replacement controller for Faux Fur model

⚠️ Please ensure you select the correct controller based on your throw’s model number and purchase date. Using an incompatible controller may result in malfunction.

Need More Help?

Our Customer Care Team is here to assist you. Please get in touch using our Contact Form and we’ll be happy to help.